tag:itcares.statuspage.io,2005:/historyITcares GmbH Status - Incident History2024-03-28T14:21:40+01:00ITcares GmbHtag:itcares.statuspage.io,2005:Incident/202826992024-03-17T14:17:37+01:002024-03-17T14:17:37+01:00NextCloud Sync Issues<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:31</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:16</var> CET</small><br><strong>Update</strong> - We Need to reboot several times the Host Server.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:10</var> CET</small><br><strong>Identified</strong> - Only some Nextclouds habe a Software Bug</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:09</var> CET</small><br><strong>Investigating</strong> - NextCloud does not allow to sync anymore.</p>tag:itcares.statuspage.io,2005:Incident/198466822024-01-28T01:01:40+01:002024-01-28T01:01:40+01:00Upgrade PBX Backup Infrastructure<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>01:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>00:22</var> CET</small><br><strong>Verifying</strong> - Upgrade done. Monitoring and Starting Services.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>20:55</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/198381782024-01-27T02:01:01+01:002024-01-27T02:01:01+01:00Mitel Cloud Hosting Infrastructure Upgrade<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:33</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/198374842024-01-26T15:46:00+01:002024-01-26T15:46:00+01:00Mitel CloudLinks offline<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:46</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:32</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:31</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:47</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Mitel CloudLink Services in our Datacenter.</p>tag:itcares.statuspage.io,2005:Incident/198176262024-01-24T15:00:40+01:002024-01-24T15:00:40+01:00Maintenance and Monitoring Tool Nextcloud / Owncloud Upgrade<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:15</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/195059892023-12-22T13:25:55+01:002023-12-22T13:25:55+01:00Datacenter Reachability Disturbances / Störungen Erreichbarkeit Rechenzentrum<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:02</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:45</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:itcares.statuspage.io,2005:Incident/193323032023-12-06T03:18:40+01:002023-12-06T03:19:25+01:00Security Fixes for NextCloud / OwnCloud Storages<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:18</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>02:29</var> CET</small><br><strong>Verifying</strong> - Migration is done. Clouds are Running and we monitoring for issues.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:46</var> CET</small><br><strong>Update</strong> - Because of the big data in the storage and time we need to move, maintenance window is extended.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/183922632023-09-05T13:54:14+02:002023-09-05T13:54:14+02:00Outgoing Calls are not forwarded<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:54</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:06</var> CEST</small><br><strong>Monitoring</strong> - Restore done and fix implemented. In and Outgoing calls testet. Monitoring now.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Update</strong> - Restore of old Configuration necessary - 15min Outage</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:itcares.statuspage.io,2005:Incident/183843992023-09-05T08:54:10+02:002023-09-05T08:54:10+02:00Incoming Calls are not forwarded<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved and no further problems were noticed.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>19:45</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>18:20</var> CEST</small><br><strong>Update</strong> - Microsoft denied certificates, we will replace them.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>17:47</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>17:40</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:itcares.statuspage.io,2005:Incident/179517982023-08-15T22:04:00+02:002023-08-15T22:04:00+02:00Router Hardware Upgrade<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:04</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>06:21</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time and upgrade the Router Hardware to gain more performance vH and availability. In reference to have more WAN Speed available to our Services and Customer VMs.</p>tag:itcares.statuspage.io,2005:Incident/180483552023-08-04T14:56:52+02:002023-08-04T14:56:52+02:00Hypervisor Operation System Upgrade<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:56</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:23</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time and Upgrade the Hypervisor Infrastructure. Performance Issues can occur. No breakdown is expected.</p>tag:itcares.statuspage.io,2005:Incident/179748352023-07-27T16:40:32+02:002023-07-27T16:40:33+02:00Service Failure Nextcloud / Owncloud<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:itcares.statuspage.io,2005:Incident/178923632023-07-21T18:00:30+02:002023-07-21T18:00:30+02:00Hypervisor Operation System Upgrade<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>21:03</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time and Upgrade the Hypervisor Infrastructure. Performance Issues can occur. No breakdown is expected.</p>tag:itcares.statuspage.io,2005:Incident/177689612023-07-07T20:00:07+02:002023-07-07T20:00:07+02:00Internal Optimizing Support Infrastructure<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:32</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled IT Support maintenance during the whole day. Only emergency calls can be assisted.</p>tag:itcares.statuspage.io,2005:Incident/175050032023-06-07T22:31:12+02:002023-06-07T22:31:12+02:00Update Datacenter Cluster<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>22:31</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:43</var> CEST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:31</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:30</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/174916952023-06-06T20:17:13+02:002023-06-06T20:17:13+02:00Datacenter Routing Error<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>20:17</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:28</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:03</var> CEST</small><br><strong>Identified</strong> - There is a packet drop causes connection issues to the VMs in Datacenter.</p>tag:itcares.statuspage.io,2005:Incident/174462302023-06-01T23:11:11+02:002023-06-01T23:11:11+02:00Upgrade VMWare Cluster<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:11</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:10</var> CEST</small><br><strong>Scheduled</strong> - Mitel CloudLink VMs are not availiable.</p>tag:itcares.statuspage.io,2005:Incident/174360682023-05-31T23:55:47+02:002023-05-31T23:55:47+02:00SBC Update to 4.8.12<p><small>May <var data-var='date'>31</var>, <var data-var='time'>23:55</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>23:49</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>23:37</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>23:36</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:itcares.statuspage.io,2005:Incident/173624532023-05-28T04:00:24+02:002023-05-28T04:00:24+02:00Upcoming Network ISP Maintenance Datacenter<p><small>May <var data-var='date'>28</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:01</var> CEST</small><br><strong>Scheduled</strong> - We will optimize the ISP Connection to speed up.</p>tag:itcares.statuspage.io,2005:Incident/173624732023-05-25T14:20:06+02:002023-05-25T14:20:24+02:00Status Test Incident<p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:18</var> CEST</small><br><strong>Update</strong> - Test Problem found.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:03</var> CEST</small><br><strong>Investigating</strong> - This Incident is only a test. Everything is running smoothly right now.</p>tag:itcares.statuspage.io,2005:Incident/173488932023-05-23T09:05:16+02:002023-05-24T08:49:17+02:00This is an example incident<p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:05</var> CEST</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>08:55</var> CEST</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:31</var> CEST</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>